Terms and Conditions

Thank you for choosing to book your accommodation with Smart Stay. We trust you will have a great holiday and make the most of what this amazing area has to offer.

To protect our property owners, we ask you to carefully read the following “Terms and Conditions” of your Holiday Letting as these “Terms and Conditions” become an agreement between yourself as the guest and the property owner.

The premises should be available after 3.00pm on the day of your arrival and are to be vacated by 10:00am on the day of your departure, unless prior arrangements have been made. The property should be left in a similar state to its condition on arrival.

Number of Guests should not exceed the number stated on the Confirmation Notice or subsequently agreed in writing or email. Fees will apply for excess guests not agreed with the owners in advance.

Parties and Functions are strictly prohibited. The price charged is for domestic use only and not commercial. Accordingly this rate does not allow for the extra wear associated with functions in terms of cleaning, garbage removal, wear and tear, repairs etc. Use contrary to this may result in loss of your bond and/or additional payments.

Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination of rental and loss of bond.

In accordance with health authority regulations, dogs and pets are not allowed under any circumstances, unless the selected property is one of our designated pet friendly properties. If unauthorised pets are found at the premises, the occupants will be automatically liable for fumigation of the property and the tenancy will be terminated immediately.

Payments can be made by bank transfer or credit card. A surcharge of 3.8% for MasterCard and Visa of any amount paid will apply.

Cancellation Policy:

For a full refund of the nightly rate, you will need to cancel within 48 hours of the booking and at least 60 full days prior to your arrival date.

However, if you do need to cancel, our team will re-advertise the property and potentially be able to get a re-booking. While we cannot guarantee this, if we are able to rebook your dates, we would be happy to offer you a refund of the nightly rate.

Security Deposit:

A security deposit of $300 (or other amount as specified) must be paid or organised upon arrival.

No responsibility is taken for guests’ personal property left in, on or near the premises. Doors and windows at the premises should be secured at ALL times. It is recommended that guests take out personal property insurance.

The guest will be responsible for damage to the property or premises or loss of or damage to any items at the property, including, but without limiting the generality of the foregoing, floors and floor coverings, furniture and fittings, kitchen utensils, crockery, glassware, cutlery and the guest will pay the full cost of replacement or repair of any such items damaged or lost. All damage, breakages and losses are to be reported immediately. All furniture and equipment must be left in the premises as originally found.

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