Westside Retreat

Nice place to stay with family

Positive: Spacious, good location Negative: Carpets and sofa looked like they have not been cleaned for a long time. There were ants in the living room, and big ant holes in the garden. Gate to enter was not working, and we had to enter via the neighbour’s garage. Garage remote control also wasn’t working.

Very pleasant stay Positive: Location and clean Negative: Kettle tripped the power. Faulty kettle. Was replaced next day though

Good location but terribly run place. Needs cleaning and maintenance. Positive: Good location Negative: Getting information to get in was difficult. Despite having paid in full weeks in advance I was required to send a photo id on the day before being given any codes. An additional $300 bond was also demanded a few days before arrival. When we were finally allowed access we found the place poorly cleaned. Outside rubbish bins overflowing and fly blown. Bags of rubbish left next to the overflowing bins. Inadequate towels. Just two rolls of toilet paper for five people for three days across three bathrooms. Only one key to share between five adults. A gross find under one of the beds. Broken furniture stuffed into one of the wardrobes. Locked windows and no key made for stuffy sleeping. Inadequate coat hangars - not enough for us all to hang our wedding outfits on. When we asked the management company for a spare key, more towels and toilet paper, we got towels and three small rolls of toilet paper. No extra key was given and no explanation. This is probably the worst place Ive ever stayed at booked via booking.com. The management of this place is terrible. The actual apartment is well located but the way it is being looked after is appalling. I would not recommend this place nor the company managing it.

The stay was very good, very private place, and a very good sized property Positive: Was very private and close to everything