Westside Retreat

Would stay again Positive: Well appointed Negative: Stairs with carpet difficult for older people

I feel like I’ve been scammed. Negative: When we arrived, there was a lot of trash under the bed, what seemed like mold inside the shelves, and a lot of dust. I had seen the reviews beforehand and was prepared, so I didn’t complain and tried to tolerate it. The outside bins had not been emptied and were attracting flies. When we arrived, it was cold, and we didn’t know how to use the heater. When we asked for help, we didn’t receive a reply until the next day. We were aware of the $300 deposit collected before our stay, but after check-out, we were simply told that an additional cleaning fee would be charged. When we requested details, we were sent photos of trash under the bed and dirt in the shelves that we had no knowledge of, leftover from previous guests. We were then told that if we had reported these issues upon arrival, the charge would not have been applied. Why should we have to pay for previous guests’ mess simply because we didn’t complain? This is not about money; this is a matter of ethics and fairness. It is completely unacceptable. Charging an extra fee under such false pretenses is almost like fraud. I cannot recommend this property at all.

Nice place to stay with family

Positive: Spacious, good location Negative: Carpets and sofa looked like they have not been cleaned for a long time. There were ants in the living room, and big ant holes in the garden. Gate to enter was not working, and we had to enter via the neighbour’s garage. Garage remote control also wasn’t working.

Very pleasant stay Positive: Location and clean Negative: Kettle tripped the power. Faulty kettle. Was replaced next day though